Privacy Policy

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Effective Date: 4/5/24

Introduction

Welcome to Motum Physiotherapy and Wellbeing ("we", "us", or "our"). We are committed to protecting and respecting your privacy. This Privacy Policy explains how we collect, use, and disclose personal information through our website www.motumphysio.co.uk (the "Website").

Information We Collect

We may collect and process the following data about you:

Personal Information You Provide

• Contact Information: When you fill out forms on our Website, subscribe to our services, or communicate with us via email, we may collect your name, email address, phone number, and any other information you provide.
• Health Information: Details you provide about your health, including medical history and treatment information, when booking or receiving our services.

Information We Collect Automatically

• Technical Data: We may collect information about your visits to our Website including your IP address, browser type, operating system, referral source, length of visit, page views, and Website navigation paths.
• Cookies:Our Website uses cookies to distinguish you from other users and to enhance your browsing experience. For detailed information on the cookies we use and the purposes for which we use them, see our Cookie Policy.

How We Use Your Information

We use the information we collect for the following purposes:

• To Provide Services: To book appointments, provide treatment, and manage our relationship with you.
• Communication: To send you information regarding your appointments, respond to inquiries, and provide updates about our services.
• Personalization: To tailor our services and Website to better meet your needs.
• Improvement and Analytics: To understand how our Website is used and to improve our services and Website functionality.
• Legal Obligations: To comply with legal and regulatory requirements.

Disclosure of Your Information

We may share your personal information with:

• Service Providers: Third-party service providers who perform services on our behalf, such as IT support and payment processing.
• Professional Advisors: Our legal, accounting, and business advisors.
• Regulatory Authorities: When required to comply with legal obligations or in response to a lawful request by public authorities.

Security

We implement appropriate technical and organizational measures to protect your personal information against unauthorized access, alteration, disclosure, or destruction.

Your Rights

You have the following rights regarding your personal information:

• Access: You can request a copy of the personal information we hold about you.
• Correction: You can ask us to correct any inaccuracies in the personal information we hold.
• Deletion: You can request that we delete your personal information.
• Objection: You can object to the processing of your personal information for direct marketing purposes or where we are processing your personal information based on legitimate interests.

To exercise any of these rights, please contact us at info@motumphysio.co.uk.

Changes to Our Privacy Policy

We may update this Privacy Policy from time to time. Any changes we make will be posted on this page and, where appropriate, notified to you by email.

Contact Us

If you have any questions about this Privacy Policy or our data practices, please contact us:

• Email: info@motumphysio.co.uk
• Telephone: 01227 943 543
• Website: www.motumphysio.co.uk

Thank you for choosing Motum Physiotherapy and Wellbeing.

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This Privacy Policy is intended to comply with the General Data Protection Regulation (GDPR) and other relevant data protection laws.